1. Mode of transport: We offer the following modes of transport for domestic and international orders:
2. Standard shipping: Delivery within 5-7 working days.
Expedited shipping: Delivery within 2-3 working days.
International shipping: Delivery times vary depending on the country of destination.
3. Processing time: Orders are usually processed and shipped within 1-2 business days after payment is verified. Please note that during peak seasons or sales, processing times may be slightly longer. We will provide updates and notification of any delays.
4. Shipping: Shipping is free on purchases over $60 in our shop and is based on the total weight of the order and the destination. Exact shipping costs will be displayed during the checkout process prior to payment confirmation. We may offer free shipping promotions for orders that meet certain criteria, such as minimum order values or special promotions.
5. Tracking and notification: Once your order has been shipped, we will provide you with a tracking number via email or through your account on our website. You can use this tracking number to monitor the progress of your shipment. We also provide order status notifications via email or SMS to keep you informed of the status of your shipment.
6. Customs and duties: For international orders, please note that duties, taxes or other import charges may apply at the time of delivery. These charges are the responsibility of the recipient and are determined by the customs authorities of the destination country. We recommend contacting your local customs office for more information on potential charges.
7. Lost or damaged parcels: If your parcel is lost or damaged in transit, please contact our customer support team immediately. We will initiate an investigation with the shipping company and resolve the issue as soon as possible.
8. Address accuracy: It is vital that accurate and complete shipping information is provided during the checkout process. We cannot be held responsible for delays or delivery failures caused by incorrect or incomplete addresses provided by our customers. Please check your shipping details carefully before finalising your order.
9. Returns of undeliverable parcels: If a parcel is deemed undeliverable by the shipping company due to an incorrect address or for other reasons, it will be returned to us. In this case, we will contact you to arrange a reshipment or refund, excluding any shipping costs incurred.
10. Customer Support: If you have any questions, concerns or need further assistance with our shipping policies or the status of your shipment, please contact our customer support team email@example.com. We are here to help and ensure your satisfaction.