We have a 14 days return policy, which means you have 14 days from receipt of the item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it, unused, with tags and in its original packaging. You will also need a receipt or proof of purchase.
To initiate a return you can contact us at email@example.com.
If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us at firstname.lastname@example.org with any return questions.
Damages and problems
Please inspect your order upon receipt and if the item is defective, damaged or received in error, please contact us immediately so that we can assess the problem and rectify it.
We do not accept returns on items that are damaged or have been used.
Unfortunately, we do not accept returns on special offers or gift cards.
The fastest way to ensure you get what you want is to return your item and once the return has been accepted, purchase it separately for the new item.
EU 14 day cooling off period
Notwithstanding the above, if an item is shipped to the EU, you have the right to cancel or return your order within 14 days, for whatever reason, and without stating a reason. As stated above, your item must be in the same condition as when you received it, unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase.
Once we have received and inspected your return, we will notify you and let you know if the refund has been approved. If approved, you will be automatically refunded within 10 working days via your original method of payment. Please remember that it will also take some time for your bank or credit card company to process and post the refund.
If it is more than 15 working days after we have approved your return, please contact us at email@example.com.